The VFW Washington DC Office has a position
opening as described.
DEPARTMENT: National Veterans Service
JOB TITLE: Associate Director, Field
Associate Director for Field Operations (ADFO) assists the Assistant Director
for Field Operations in the administration of the operation of the VFW Pre-Discharge
Claims Program. The ADFO assists in the
supervision of the Veterans of Foreign Wars veterans’ outreach programs to
military installations in support of VA’s Pre-Discharge Claims Program. The ADFO assists in the supervision of all
Field Operations personnel located on military installations and select VA
regional offices across the country. The ADSO assists in quality assurance of
all Field Operations staff to include surveying clients and analyzing
results. In the absence of the Assistant
Director, administers the program and supervises all NVS Field Operations
employees under the Assistant Director.
DUTIES AND RESPONSIBILITIES:
support of the Assistant Director, directs the activities of the VFW National
Pre-Discharge Claims Representatives, which entails outreach programs to more
than 20 military installations in the Washington, DC, area and in other
geographical locations in support of the VA’s Pre-Discharge Claims
Program. Conducts quality reviews of
presentations made by the VFW Pre-Discharge Claims Representatives, monitors
work progress and evaluates the adequacy of written and oral presentation. Ensures operational production of timely and
quality work by staff.
supervision over all 25 Pre-Discharge Claims Representatives and Consultants;
National Rating Representatives and Consultants.
field visits, reviews all reports for completeness and accuracy, evaluates
claims procedures, monitors statements prepared on behalf of the client’s
claim, and if necessary, appeal.
Executes appropriate protocol changes within operational purview or
recommends changes to the appropriate directorate level.
staff and assembles analytical data for use in NVS reports. Serves as one of the primary statistical
record keepers to monitor the effectiveness and efficiency of the VFW
Pre-Discharge Claims Representatives and National Service Officers as required,
to include preparing and deploying routine surveys of VFW Pre-Discharge clients
and presents, or assists in the preparation of, testimony to Congressional
Committees dealing with issues pertaining to veterans’ benefits claims
processing and the Pre-Discharge Claims program.
to inquiries from the veterans’ community concerning veterans’ benefits through
both written and oral communications, prepares material for publication,
attends conferences in various federal agencies, and serves on assigned
advisory committees. Performs
administrative tasks as assigned and assists in developing VFW
orientation and training for newly assigned Pre-Discharge Claims
Representatives, conducts performance counseling as appropriate, coordinates
and conducts meetings and conferences in areas of concern, and provides technical
assistance to the VFW staff.
in VBA policy development and assesses implementation and impact of program
changes at both the national and field operations level, to include providing
formal recommendations to senior VA officials on ways to improve VBA programs.
provides substantive input into VFW/NVS analysis of all developments addressing
the “Pre-Discharge Program.”
as the Pre-Discharge Claims Representative for flag and general officers on an
as-needed basis and serves as the Pre-Discharge Claims Representative for
Military District of Washington locations not regularly served by VFW staff,
such as the U.S. Naval Academy in Annapolis, MD; Fort Meade, MD, the Navy Yard,
Washington, D.C.; and the Pentagon, Arlington, VA. Also provides regular
transition briefings on the VA disability claims process to senior military
leaders in MDW.
as the Pre-Discharge Claims Representative for VFW offices during periods of
transition or absence for permanent VFW staff.
as a trainer during four in-person training conferences each year for the VFW’s
network of accredited representatives, and assists in building training modules
and provides other technical expertise relating to VFW Field Operations to the
VFW Training and Quality Assurance team to support the VFW Online Learning
Platform for Accredited Representatives.
and maintains working relationships with military and civilian leaders at
military installations where Pre-Discharge Claims programs exist.
the National Organization at regional and state meetings as required.
SKILLS AND ABILITIES REQUIRED:
Position requires VFW membership to attend
the National Convention as a member in good standing and represent the National
Organization at regional or state meetings.
Position requires a Bachelor’s degree or a
minimum three years directly-related work experience.
Position requires superior human
relations, analytical and organizational skills to administer the VFW Pre-Discharge
benefits policy program and coordinates the efforts of the VFW NVS Field
Operations staff throughout the country.
Position requires ability to effectively and professionally interact
with military personnel of all ranks, from NCOs to general officers or the
Position demands a thorough grounding in
the applicable laws and regulations governing the administrative
decision-making process within VA, and applicable military separations
regulations to include the military disability retirement regulations. The operation of this section impacts
substantially upon the due process rights of veteran claimants/appellants.
Superior knowledge is required of military
regulations, directives and terminology, including especially military discharge
characterization, to properly supervise and mentor the staff in the
representation of separating active duty military personnel in applying for
benefits with the Department of Veterans Affairs.
Position requires knowledge of given
subjects to such a degree as to make the incumbent authoritative in veterans’
affairs, particularly knowledge of all VA programs sufficient to address issues
concerning claims representation, and military separations. Superior communications skills, written and
oral are critical to position. Typically
includes public speaking on a particular subject and incumbent may be
frequently called upon for his/her views on a special veterans’ affairs
issue. Position calls for substantial
training skills to ensure consistency and equality of staff effort in terms of
the claims and appeals process.
Position requires three years directly
related experience in the same or closely related field, or an adequate
combination of education / experience.
Position requires VFW accreditation with the Department of Veterans
Affairs and successful completion of the Veterans Benefits Administration’s
Training, Responsibility, Involvement and Preparation of claims (TRIP)
test. Incumbent will, from time to time,
be required to take recertification tests to monitor their proficiency in the
laws pertaining to veterans’ benefits.
Advanced knowledge of personal computers,
including software applications, case management techniques and other
electronic applications in a fully automated office environment is required.
Position is FLSA exempt.
Incumbent is under the direct supervision
of the Assistant Director for Field Operations, National Veterans Service and
has direct supervision of technical/professional staff assigned to Field Operations. Assigns work and checks results, may
recommend hiring, discipline and promotion actions, and has direct input into
the performance appraisal.
Decisions have significant impact on VFW
claims and appellate assistance provided by the Pre-Discharge Claims
Plans and prioritizes work of staff on a
recurring basis. With the Assistant
Director for Field Operations, develops annual and strategic plans. Typical problem solving includes determining
the appropriate course of action to resolve an issue stemming from the failure
of VA to follow established procedures in providing services to veterans. The Associate Director prepares a series of
monthly and quarterly reports for the approval of the Assistant Director.
Typical contacts are VFW staff, service
members and the general public to resolve issues or clarify policies. Contact is required with federal agencies,
especially DOD, and VA staff for coordination, negotiation and resolving
issues, to include the Office of the Secretary and other high level VA
staff. Incumbent must maintain an
effective liaison with the Department Service Officers, Washington Regional
Office, and National Headquarters Service Officer.
Incumbent has impact upon VFW financial
operations by participating in the development of an annual National Veterans
Service budget addressing specifically the Veterans Benefits section of Field
Incumbent functions in a normal office
environment approximately 70% of the time.
Domestic travel is required to participate in site surveys, training
conferences, and National Conventions approximately 30% of the time. Position is located in Washington, DC.
With the Assistant Director for Field
Ensures the efficient management of daily
activities of the VFW Pre-Discharge Service Offices.
Ensures military personnel inquiries are
adequately reviewed and processed, appropriate documentation is accurately
completed, and the claim is promptly forwarded to applicable agency in
compliance with the rules and regulations of the Department of Veterans
Ensures the staff is provided adequate
training concerning the provision of the services in the veterans’ benefits
arena to the veterans’ community.
Ensures the timely and efficient response
to written and oral inquiries regarding veterans’ benefits received from VFW
staff, members, and the general public.
Ensures the quality control of the VFW
effort to provide effective administrative appeals representation to veterans.
Ensures preparation of accurate testimony
on veterans’ benefits issues for presentation before Congress or other
organizations, as required.
Ensures the effective and efficient
management of the VFW Pre-Discharge Offices.
Ensures the maintenance and reporting of pertinent statistical data
pertaining to these offices.
Monitors VBA program
developments and implementation at field level.
National Veterans Service Training/Quality Control Specialist in development of
The above duties are general in nature and
are not intended to reflect all of the duties, which may be required of the
*This position is not eligible for relocation assistance. *